S P
02.03.2025
Service at the bar was very poor. Attempted to give me a cocktail half full with foam compared the 4 others I bought and when I challenged it I was met with dismay. Also I only realised after I left that they failed to honour my MiXR student discount and was charged full price. Not impressed or happy. Will not be returning.
Kanistha Cowell
28.02.2025
We had a great times, Cadell was very attentive and great
isahariya dawit
18.02.2025
Kal Joe and grace mad out night! They deserve the biggest raise! Talked us through all the cocktails. Made the best amoretto sours and have just been amazing.
The most beautiful atmosphere.
Best night out for a while I’m ❤️❤️❤️
Andrew Hickman
16.02.2025
Anna the manager was amazing!! She makes the best cocktails and is very friendly!!
Charlotte Parrott
15.02.2025
Cadill was brilliant.
Helen
15.02.2025
Great place for cocktails and good vibes :)
Peter Eagan
13.02.2025
Slow and poor service
Sophie Penn-Gillam
09.02.2025
Anna is the tits. Thank u
Rosie Barker
09.02.2025
Anna and her team are so fab!! We had the best time xxxx
Alison Morris
07.02.2025
Visited during happy hour, so had a doubly good time! Enjoyed the 3 cocktails we had, service was as to be expected, a bit slow, but it was pretty busy. Great music to dance along to and I liked the decor.
Mark Smith
05.02.2025
I am disgusted how the management and one security officer picked on a random guy who clearly wasn't drunk. The manager was clearly on a power trip, showing off that she had authority. She was incredibly sarcastic when asked if she had something personal against this guy. We watched this manager of the club, and to be honest, I was both disgusted and embarrassed for the guy her attitude was vile. In short shes a bully. He definitely wasn't drunk, even the police turned up and confirmed he wasn't drunk. I don't blame the large group for leaving. Shame he never told them he was autistic and suffers anxiety.
P.S. Fix your step—we tripped aswell
Arabella Henderson
05.02.2025
Fabricio is amazing thank u for the recommendations and the nice chat
Cem Toygar
04.02.2025
Please see photos. I rated this place 5/5 back in June 2024 and praised the assistant Manager as an "asset" to the company on trip advisor. This weekend for my birthday it was the complete opposite. Customer service was terrible.
In short:
1.We booked and area and paid £25.
2.A few members of the group went out for a smoke in the designated area. One of the guys tripped on the steep stairs that had a jagged surface and an assumption was made by security he was too drunk and prevented him re -entering the venue.
3. My female friend came to get me whilst i was enjoying myself downstairs and told me the situation. I went upstairs to investigate with two others and asked security why my friend had been refused re-entry.
4.Because we disagreed with the security guards assumption, he then denied, myself and anyone else who came out to find out what was going on entry back in. Furthermore, he would talk over me and not listen. Stating that we are all trespassing! How ridiculous.
5. We did not use foul language, was not aggressive. We were understandably upset.
6. The security guard assaulted me and put his hands on me for no reason. Security guards can only use reasonable force if deemed necessary to remove from the establishment (inside venue) but we were already outside and was not threat to him or the staff. I was just trying to verbally establish why they were taking the stance they were and re enter, get my party, my belongings and go somewhere else but i was denied this.
7. I called the police and got a crime reference number.
8. Anna G - Took my industry card for no reason, snatched it from my hands from the top of my wallet when i was trying to illustrate to her that i am a regular customer in this area and work locally. She couldn't give me a reason why she decided to snatch it from me and give it to security. Not acceptable. I did not relinquish my card, it was snatched from me.
10. The security guard flipped his ID around so we couldn't take his details and report him as he knew he was in the wrong. I have since contacted the agency directly about him
11. The Police on arrival were very reasonable and asked me to try come to an agreement with the management. Angelo, the male manager then came and gave me a generic be at one card. I have not heard anything since.
I really didn't expect this and my birthday was ruined and my night was cut short because of this around 11pm. I spent over £240 in there and I couldn't even use the drinks I paid for as I was outside talking to security... I also didn't even get to use my £25 tab which im trying to get refunded and my industry card back!
Connie Wiltshire
31.01.2025
Immaculate vibes, great tunes, stunning lighting. Cal, our barman is amazing. 100% reccommend to any who wants to come!!
Mikael Manas-Dieuzeide
30.01.2025
Had a blast with my colleagues after work for happy hour, Alex was a star behind the bar, great reccomendations and tasty drinks!
Muhammad Hassan Raza
30.01.2025
One if the best experiences. Guy named Alex just made the night even vibrant. His drinks recommendations and customer service made the overall experience great.
Thanks again Alex 🍸🍹
Zeynep Hasimoglu
29.01.2025
Fabricio and Joe are amazing !
The atmosphere and drinks are amazinf
Best night ever!!
Marie-Christine Hoffelner
28.01.2025
Best bar, great music!.
Denise Akoto
25.01.2025
Great service and soo attentive!! Will definitely be back!
Leanne Jones
24.01.2025
Been to be at one tonight, cadell was amazing - can’t fault the customer service or atmosphere 💃🙌
Meg Cogger
24.01.2025
Cadell was amazing with the service and made sure we had an amazing night
George Wrather
24.01.2025
Great night.
Cheers Cadell 🫡🙌
Laura Roberts
24.01.2025
Good vibes
Allie Payne
24.01.2025
had a great time here, Cadell was so kind!
